Your privacy matters to us. This policy explains what information we collect when you use 365com, why we collect it, how it is used, and what rights you have over your own data.
This Privacy Policy applies to all users of the 365com platform at 365com.vu. It should be read alongside our Terms and Conditions. By registering an account or using the platform, you confirm you have read and understood how your data is collected and processed.
365com operates the online gaming and sports betting platform available at 365com.vu. This Privacy Policy explains how 365com collects, uses, stores, and protects personal information provided by users — primarily Filipino players accessing the platform from the Philippines.
This policy covers all data collected through account registration, identity verification, platform use, payment processing, customer support interactions, and any other activity carried out through the 365com platform or website.
We may update this Privacy Policy from time to time to reflect changes in how we operate or to meet legal requirements. When we do, the updated version will be posted on this page with the revised date. Continued use of the platform after any update means you accept the revised policy.
We collect personal information in two main ways: directly from you when you interact with 365com, and automatically through your use of the platform.
Information you provide directly:
Information collected automatically:
365com uses your personal information only for legitimate purposes directly related to providing and improving the platform. The table below summarises the key uses.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number, date of birth | Contract performance |
| Identity verification (KYC) | Government ID, address, date of birth | Legal obligation |
| Processing deposits and withdrawals | Bank account or e-wallet details | Contract performance |
| Fraud prevention and security | IP address, device info, activity logs | Legitimate interest |
| Customer support | Contact details, support correspondence | Contract performance |
| Responsible gaming monitoring | Account activity, session data | Legal obligation |
| Platform improvement and analytics | Usage patterns, device data | Legitimate interest |
| Promotional communications (opt-in only) | Email address, mobile number | Consent |
We do not use your personal data for automated decision-making that produces significant legal effects without human review.
365com does not sell, rent, or trade your personal information to third parties for their own marketing or commercial use. We share data only in the following circumstances:
All third-party service providers engaged by 365com are required to handle your data securely and in line with applicable data protection standards.
365com takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
Key security measures in place include:
Your data is retained for as long as your account is active and for a reasonable period thereafter to meet legal and operational obligations, including fraud prevention and financial record-keeping. When data is no longer required, it is securely deleted or anonymised.
As a user of 365com, you have the following rights regarding your personal information. You can exercise these rights by contacting our support team through your account dashboard.
Request a copy of the personal data we hold about you at any time.
Ask us to correct inaccurate or incomplete personal data in your account.
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Object to processing based on legitimate interests, including direct marketing communications.
Receive your data in a structured, machine-readable format where technically feasible.
Ask us to limit how we use your data while a correction or objection request is being reviewed.
365com uses cookies and similar technologies to keep the platform working correctly, remember your preferences, and understand how players use the site so we can improve the experience.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.
Some of the personal data we hold — particularly account activity and session information — is used specifically to support responsible gaming obligations. This includes monitoring for signs of excessive play, processing self-exclusion requests, and enforcing deposit or session limits that you have set for your own account.
This type of data processing is in your best interest and forms part of our commitment to safe and fair gaming for all Filipino players on the platform. If you use self-exclusion tools, your data will be retained for the duration of the exclusion period to ensure the restriction is properly enforced.
For more information on the responsible gaming tools available to you, visit our Responsible Gaming page.
365com is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under this age. Age verification is a mandatory part of the registration and KYC process.
If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact our support team promptly.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please reach out through your account dashboard's support section.
You can also write to us at: [email protected] (plain text — do not click, copy manually if needed).
We aim to respond to all privacy-related inquiries within a reasonable timeframe. For identity verification requests, you may be asked to confirm your identity before we can process your request.
This Privacy Policy was last reviewed in 2026. For the full rules governing your use of 365com, read our Terms and Conditions. For responsible gaming tools, visit the Responsible Gaming page.
Privacy is not a checkbox for us — it is built into how the platform works from day one.
Every page and transaction on 365com is protected by SSL encryption. Your login credentials, payment details, and personal information travel over a secure, encrypted connection at all times.
One-time password verification adds an extra layer of protection to your account. Sensitive actions — including login from new devices and account changes — trigger an OTP sent to your registered mobile number.
365com does not sell or rent your personal information to third-party advertisers or data brokers. Your data is used only to operate your account, verify your identity, process payments, and improve the platform.
Identity verification keeps the platform safe for everyone. Documents submitted for KYC are handled through secure channels and used only to confirm your identity and age eligibility — nothing else.
We use cookies to keep the platform running smoothly and to understand how it is being used. We are upfront about what cookies are in use and why, and you can manage non-essential cookies from your browser settings.
Access, correction, deletion, and portability — your data rights are real and actionable. Contact support through your account dashboard and we will handle your request promptly and without unnecessary friction.
Your personal data is protected, your transactions are secure, and your rights are respected. Join thousands of Filipino players who trust 365com for their online gaming.
21+ only. By registering, you agree to our Terms and Conditions and this Privacy Policy.