365com | Frequently Asked Questions

Go to the Register page and fill in your full name, email address, Philippine mobile number, and date of birth. After submitting, you'll receive an OTP on your mobile number to verify your account. The whole process takes under three minutes.

No. Each player is allowed only one registered account on 365com. Creating duplicate accounts is a violation of our Terms and Conditions and may result in suspension or permanent closure of all associated accounts. If you have forgotten your login details, use the account recovery option on the Login page.

KYC (Know Your Customer) is an identity verification process that confirms you are who you say you are and that you meet the age requirement. To complete KYC, upload a clear copy of a valid Philippine government ID — such as a PhilSys ID, driver's licence, SSS/GSIS card, or Philippine passport. KYC must be completed before your first withdrawal is processed.

You can log in using either your registered Philippine mobile number or your email address, combined with your password. If you registered with a mobile number, that is usually the fastest option. Visit the Login page to access your account.

An OTP (one-time password) is sent to your registered mobile number when the system detects a login from a new or unrecognised device. This is a security measure to confirm it is really you. The OTP is valid for a single use only and expires after a short period. Never share your OTP with anyone — 365com staff will never ask for it.

All transactions on 365com are in Philippine Peso (PHP / ₱). There is no currency conversion involved — you deposit, play, and withdraw entirely in PHP. This makes it straightforward for players in Manila, Cebu, Davao, and anywhere else in the Philippines.

365com supports Philippine bank transfers and local e-wallets as deposit options. GCash and Maya are among the commonly used e-wallets by Filipino players. Credit cards and cryptocurrency are not accepted as deposit methods on this platform.

Most deposits via local e-wallets are credited within minutes. Bank transfer deposits may take a little longer depending on your bank's processing times. If your deposit has not reflected after a reasonable wait, contact our support team with your transaction reference number for assistance.

Minimum deposit amounts may vary depending on the payment method selected. The specific minimums are displayed at the time you choose your deposit method inside your account. There are no hidden charges applied by 365com on deposits.

Log in to your account, go to the withdrawal section, select your preferred method, enter the amount, and confirm. Your KYC must be completed before a withdrawal can be processed. Funds are sent to your registered Philippine bank account or e-wallet in PHP.

Withdrawal processing times vary by method. E-wallet withdrawals are generally faster than bank transfers. Processing times can also be affected by volume and verification requirements. You will receive a notification once your withdrawal has been approved and sent.

Common reasons for a pending withdrawal include incomplete KYC verification, unmet wagering conditions attached to a bonus, or a routine security review. Check your account notifications for any pending document requests. If you're unsure of the reason, contact support with your withdrawal reference for a clear update.

365com offers a wide range of games including casino slots, live dealer tables (baccarat, roulette, blackjack), eBingo, and online poker. Sports betting and event wagering are also available. Visit the Casino, Bingo, Bet, and Sports pages to explore each category.

Yes. 365com is fully optimised for mobile browsers on both Android and iOS. No app download is required — simply open the site in your phone's browser, log in, and play. The full game catalogue, betting options, and account management features are all accessible on mobile.

Sports betting on 365com covers a wide range of events popular among Filipino fans — PBA and NBA basketball, international football, boxing, volleyball, esports, and more. Both pre-match and live betting options are available. Check the Sports page for current listings.

eBingo on 365com follows the format of traditional bingo played online with live draws. You purchase virtual bingo cards, and the numbers are drawn in real time. Prizes are awarded based on completing patterns on your card. It's one of the most popular game categories among Filipino players. Visit the Bingo page to join.

365com provides deposit limits, session time reminders, and a cool-off or self-exclusion option. These tools are available from within your account settings and can be adjusted at any time. We encourage all players to use them as part of a healthy, budget-conscious approach to gaming. Read more on the Responsible Gaming page.

Yes. The cool-off feature lets you temporarily suspend access to your account for a set period without permanently closing it. During a cool-off period, you will not be able to log in or place bets. This is useful if you feel you need a short break to reset. For a longer pause, the self-exclusion option is also available.

No. Gaming always involves financial risk and outcomes are never guaranteed. Past results do not predict future performance. 365com strongly encourages all players to set a personal budget, only wager what they can afford to lose, and treat gaming as entertainment — not as a source of income.

All active member offers and promotions are listed on the Promotions page. Logged-in members can also see personalised offers directly in their account dashboard. We recommend checking the Promotions page regularly as offers are updated from time to time.

The 365com VIP programme rewards members for their activity on the platform. Every bet contributes to your VIP tier progress. As you move up tiers, you gain access to better member benefits. Your current tier standing and progress can be tracked from your account dashboard. Visit the VIP page for the full tier breakdown.

Bonus offers may come with wagering conditions that must be met before the bonus balance or winnings from it can be withdrawn. The specific requirements are detailed in the terms of each promotion. Always read the promotion terms before opting in. If you have questions about a specific offer, contact support for clarification.